Privacy Policy

Effective Date: 01.01.2025

Jaydaptif Solutions (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our users (“Joeys”). This Privacy Policy explains how we collect, use, share, and protect your personal data when you use the Karl Konnekt platform (“Platform”). Please read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect personal data that you provide directly to us and data that is automatically collected when you use our Platform. This information is necessary for us to provide our services effectively and enhance your user experience.

1.1 Information You Provide

• Account Information: When you register, we collect your name, email address, password, and other contact information.
• Profile Information: You may provide additional information, such as a profile picture, phone number, or address.
• Booking Information: When booking a Hop, we collect information related to your booking, including preferences and special requests.

1.2 Information Automatically Collected

• Usage Data: We collect information about your interactions with the Platform, such as pages or features you access and actions you take.
• Device Information: We collect information about the device you use to access the Platform, including device type, operating system, and unique device identifiers.
• Location Data: With your consent, we may collect location data to provide location‑based services, such as showing nearby Hops. You can control or disable location data collection through your device settings.

2. How We Use Your Information

• Account Management: To create and manage your account and provide customer support.
• Service Delivery: To enable you to discover and book Hops and to connect with Kangaroo Kaptns.
• Communication: To send you updates, notifications, and information related to your use of the Platform, including SkippySignals (push notifications to your device).
• Marketing: To send promotional materials, offers, and other marketing communications, where permitted by law.
• Analytics: To understand usage trends and improve the functionality and quality of our Platform.

3. Sharing Your Information

We do not sell your personal data. We may share your information in the following circumstances:

• Service Providers: We may share your information with third‑party service providers who perform functions on our behalf, such as payment processing and customer support. These providers are obligated to protect your data and use it only for the purposes specified by the Company.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes.

4. Your Rights

Under GDPR, you have certain rights regarding your personal data, including:

• Access: You have the right to request access to the personal data we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal data.
• Deletion: You have the right to request that we delete your personal data, subject to certain exceptions.
• Objection and Restriction: You have the right to object to or request the restriction of the processing of your personal data.

To exercise any of these rights, please contact us at: terms@jaydaptif.solutions.

5. Data Security

We take reasonable measures to protect your personal data from unauthorized access, use, or disclosure. These measures include encryption, secure servers, two‑factor authentication, and regular security audits. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Inactive accounts and account retirement

If your Karl Konnekt account has no account activity for 183 days, we may mark it as inactive and send a service notice to the last email address linked to the account. The notice is an operational account message, not marketing. Signing in to the account before the scheduled retirement date keeps the account active.

If the account remains inactive for 365 days and there are no blockers, we may retire the active account by deleting or anonymising the profile, account settings, contact details, notification tokens, and other active product data we no longer need. We do not retire an account while there is an active subscription, stored value, future booking or waitlist place, active or pending Season Pass state, unresolved payment, refund, invoice, dispute, fraud, safety, support, legal, tax, accounting, or admin hold, or another reason we must keep the account open.

Retirement of the active account does not always erase every record immediately. We may keep limited records in a restricted archive where needed for legal obligations, tax and accounting, fraud prevention, security, support, disputes, chargebacks, audits, or the establishment, exercise, or defence of legal claims. Archived records are kept only for the relevant purpose and retention period and are not used for marketing.

We attempt to send inactivity notices to the last email address on the account and may record whether the attempt was sent, failed, bounced, invalid, or unavailable. A failed or stale email address does not automatically keep an otherwise eligible inactive account open forever if the retirement policy has been disclosed and no substantive blocker exists.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. You will be notified of any significant changes via email or in‑app notification, and continued use of the Platform after such changes indicates your acceptance of the updated Privacy Policy.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: terms@jaydaptif.solutions.

Acknowledgment

By using the Karl Konnekt platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Additional Information

Payment and Billing

When you purchase services (such as memberships or vouchers), payments are processed by Stripe. We store references like your Stripe customer ID and subscription status but do not keep your full card details on our servers.

Third‑Party Services

Our platform integrates with services including Firebase (authentication, data storage, messaging), Google Sign‑In, Google Maps, and Stripe. These providers may process your data under their own privacy policies.

Cookies and Tracking

The web version of Karl Konnekt may use cookies or similar technologies for functionality and analytics. You can control cookies through your browser settings.

Children’s Privacy

The Platform is not directed at children under 13, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.